Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring donors and equipment during the pheresis process. Objectives include ensuring donor safety, maintaining process accuracy, and documenting incidents and procedure details. Responsibilities encompass equipment setup, real-time process monitoring, responding to alarms, disconnecting donors post-procedure, and maintaining a clean, compliant work environment. The technician records data using electronic systems, ensures supply availability, and may be cross-trained in other center functions. Qualifications: High school diploma or equivalent; at least 3 months' experience in medical or health-related settings or equivalent education. Basic math skills required. High-value specifics: Focus on apheresis procedures, potentially supporting hyperimmune programs; familiarity with HSE and OSHA policies is essential. Work environment may require bilingual skills and adherence to strict safety and confidentiality standards. The role emphasizes process integrity, safety, and data accuracy within a regulated biopharma clinical or manufacturing setting.