Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing, monitoring, and managing the pheresis process to ensure donor safety and process efficiency. Responsibilities include equipment setup, real-time monitoring of donors, responding to alarms, recording incident data via PDA, and maintaining compliance with SOPs, HSE, and OSHA policies. The technician maintains donor confidentiality, ensures supply readiness, and may be cross-trained in other areas, with bilingual skills advantageous. Qualifications: High school diploma or equivalent, at least 3 months of relevant experience, preferably in a healthcare setting; basic math skills. High-value specifics: focus on apheresis procedures within blood or plasma donation centers; emphasis on safety, data accuracy, and adherence to regulatory and quality standards; potential involvement in hyperimmune programs. Work setup and travel details are not specified.