Customer Service - Donor Support Technician

Role: Supportpheresis procedures by preparing equipment, monitoring donors, and ensuring safety during plasma collection. Responsibilities include machine setup, responding to alarms, disconnecting donors post-procedure, recording incidents and donor data accurately in electronic systems, maintaining a clean work environment, and adhering to safety and confidentiality protocols. The role may involve cross-training and requires bilingual skills if necessary. Qualifications: High school diploma or equivalent, with at least three months' experience in a medical or health-related setting preferred. Skills include basic math, understanding of SOPs, and manual dexterity. Physical requirements include frequent standing, walking, reaching, and occasional lifting up to 25 pounds in a fast-paced environment with exposure to chemicals, bloodborne pathogens, and extreme temperatures. Work setup may require overtime and extended hours. High-value specifics: Role focuses on plasma pheresis, with responsibilities aligned to blood collection procedures, adherence to HSE/OSHA standards, and maintaining documentation integrity. No direct mention of therapeutic areas, development stages, or regulatory responsibilities.