Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring donor procedures, maintaining equipment, and ensuring safety and compliance. Responsibilities: prepare donor area and equipment, monitor pheresis process, respond to alarms, disconnect donors post-procedure, record incidents and donor data accurately via electronic systems, maintain a clean environment, and ensure supply availability. Ensures adherence to health, safety, and confidentiality policies; may be cross-trained and bilingual as needed. Qualifications: high school diploma or equivalent; minimum 3 months' experience in medical or health-related settings or comparable education; basic math skills. High-Value: focus on blood or plasma pheresis procedures in a clinical or biopharma context; emphasis on donor safety, process monitoring, and electronic data recording; familiarity with SOPs, HSE, OSHA policies; potential involvement in hyperimmune programs; may require cross-training and bilingual skills. Work setup details and travel expectations are not specified.