Customer Service - Donor Support Technician

Role: Donor Center Technician responsible for preparing and monitoring the pheresis process to ensure donor safety and process accuracy. Responsibilities include equipment setup, donor monitoring, responding to alarms, recording incidents via PDA, linking equipment to donor data, and maintaining a clean, compliant work environment. The technician must ensure proper documentation in electronic systems and adhere to safety and confidentiality protocols. Qualifications include a high school diploma or equivalent, with at least three months of experience in healthcare or related fields preferred. Basic math skills are required. The role may involve cross-training and bilingual skills depending on organizational needs. High-value specifics: focus on pheresis procedures, blood donor management, and compliance with HSE and OSHA policies. The position may require adherence to local legal/educational standards.