Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Support the pheresis process by preparing equipment, monitoring donors, and ensuring safety and data accuracy. Responsibilities include setting up autopheresis machines, observing donors during procedures, responding to alarms, documenting incidents via PDA, and maintaining a clean, compliant work environment. The role involves ensuring donor safety, adhering to health and safety protocols, and supporting operational efficiency. Requirements: High school diploma or equivalent; minimum three months’ experience, preferably in a medical or health setting; basic math skills. HighValue: role involves blood-donor procedures, pheresis machines, data management, safety protocols, and potentially cross-training in other areas. Work setup: physical presence in a fast-paced environment with exposure to chemicals, extreme temperatures, and bloodborne pathogens; overtime and extended hours required.