Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Pheresis Technician responsible for preparing and monitoring donor procedures, ensuring equipment readiness, and maintaining safety and data accuracy during pheresis collection. Responsibilities include preparing donors and machinery, overseeing the process, responding to alarms, recording data via PDA, and maintaining compliance with SOPs, HSE, and OSHA policies. The role also involves ensuring a clean environment, managing supplies, and potentially supporting other areas as needed. Qualifications: High school diploma or equivalent; minimum 3 months’ experience, preferably in healthcare or related settings; basic math skills. Preferred skills include bilingual abilities depending on organizational needs. High-value: Focus on blood/plasma pheresis collection, process monitoring, safety, data management, and compliance. Work setup details are not specified; cross-training suggests flexibility in duties, with an emphasis on safety, confidentiality, and process adherence.