Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Donor center technician responsible for preparing and monitoring donors and equipment during the pheresis process. Responsibilities include setting up the autopheresis machine, monitoring donor reactions, responding to alarms, recording incidents and donor data via PDA, ensuring accurate documentation in electronic systems, maintaining a clean work environment, and adhering to health, safety, and confidentiality policies. The role may involve cross-training and bilingual skills depending on operational needs. Qualifications: High school diploma or equivalent, with at least three months of experience, preferably in a medical or health setting. Basic math skills required. High-value specifics: Focus onpheresis procedures within a biopharma donor collection context, emphasizing compliance with SOPs, HSE, OSHA policies, and data integrity. Work setup: Not specified; potential for cross-training and language requirements based on local needs.