Customer Service- Donor Support Technician (Bilingual – English/Spanish)

Role: Donor Floor Technician responsible for preparing and monitoring the pheresis process in a blood donation or plasma collection setting. Primary objectives include ensuring donor safety, process accuracy, and compliance with SOPs and safety policies. Responsibilities encompass preparing equipment and donor, monitoring and responding to alarms, recording data via PDA, and maintaining a clean work environment. Qualifications: High school diploma or equivalent; at least 3 months of experience in medical or health-related settings or related education. Skills include basic math, attention to safety, and confidentiality. Preferred skills may include bilingual abilities, and cross-training in other areas may be offered. High-value specifics: Focus on donor pheresis procedures, equipment handling, SOP adherence, safety protocols, and data recording; experience in plasma or blood donation environments is relevant. Work setup and travel details are not specified.