Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Supportpheresis center operations by preparing donor equipment, monitoring the pheresis process, and ensuring safety and data accuracy. Responsibilities: set up autopheresis machines, respond to alarms, disconnect donors post-procedure, monitor donor reactions, record incident data using PDA, link equipment to donor records, maintain a clean environment, ensure supplies are available, and follow safety protocols. Qualifications: high school diploma; minimum 3 months experience preferably in a medical or health environment; basic math skills; ability to follow instructions and work in a fast-paced, potentially hazardous setting. High-Value: role supports pheresis procedures involving blood-derived products; requires knowledge of HSE and OSHA policies; may require bilingual skills and cross-training; physical demands include lifting up to 25 pounds, standing, walking, and working extended hours. Work setup: primarily on-site in a clinical or center environment with potential overtime.