Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Donorpheresis Technician responsible for preparing and monitoring donors and equipment during the pheresis process. Primary objectives include ensuring donor safety, process accuracy, and compliance with SOPs and safety policies. Responsibilities encompass equipment setup, real-time process monitoring, responding to alarms, recording incident and donor data electronically, maintaining a clean work environment, and ensuring supply availability. Qualifications: High school diploma or equivalent; at least 3 months’ experience, preferably in healthcare or medical settings; basic math skills. Preferred skills may include bilingual capabilities. High-value specifics: experience in blood or plasma collection, familiarity with pheresis machinery, knowledge of safety procedures per HSE and OSHA standards, and competence in data management systems. The role may require cross-training and adherence to confidentiality and safety policies. No specific location or travel details provided.