Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Donor pheresis technician responsible for preparing donors, equipment, and monitoring the pheresis process to ensure safety and efficiency. Responsibilities include setting up and disassembling the autopheresis machine, monitoring donors for reactions, recording incident data via PDA, ensuring accurate documentation in electronic systems, and maintaining a clean, compliant work environment. The role may involve cross-training in other areas and supporting hyperimmune programs if applicable. Requirements: high school diploma or equivalent; at least 3 months of relevant work experience, preferably in medical or health settings; basic math skills. Preferred skills: bilingual abilities may be advantageous. High-value specifics: focus on plasma pheresis, with adherence to HSE and OSHA policies, emphasizing safety, data integrity, and donor care. Collaboration with center staff and adherence to SOPs is implicit. Work setup and travel details are not specified.