Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Donor Preparation Technician in apheresis operations, responsible for preparing donors, equipment, and environment for pheresis procedures. Responsibilities include monitoring donors during procedures, responding to alarms, recording data via PDA, maintaining safety and cleanliness, and ensuring compliance with SOPs, HSE, and OSHA policies. Qualifications: High school diploma or equivalent; at least 3 months’ experience in a medical or health-related setting or equivalent education. Skills required: basic math, attention to detail, and adherence to safety protocols. Preferred: bilingual skills and cross-training in other areas. High-Value Details: focus on apheresis in a clinical or donation center, supporting hyper immune or other plasma programs; emphasis on accurate data recording and safety; may involve working with advanced equipment and electronic systems. Work setup and travel details are not specified.