Customer Service - Donor Support Technician (Bilingual – English/Spanish)

Role: Apheresis Technician responsible for preparing donors, equipment, and monitoring pheresis procedures in a biopharma setting. Main objectives include ensuring donor safety, accurate data recording, and adherence to SOPs and safety protocols. Responsibilities encompass equipment setup, process monitoring, responding to alarms, disconnecting donors, documenting incidents via PDA, and maintaining a clean, compliant work environment. The role may involve cross-training and bilingual skills to meet operational needs. Qualifications: High school diploma or equivalent; at least 3 months of experience, ideally in a healthcare environment; basic math skills. High-Value: Focus on pheresis procedures in a biopharma context, emphasizing donor safety, data integrity, and regulatory compliance. The setting may involve hyper immune programs; adherence to HSE and OSHA policies is essential. Work setup details and travel requirements are not specified.