Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring the donor, equipment, and process during pheresis collection. Objectives include ensuring donor safety, accurate data recording, and maintaining a compliant work environment. Responsibilities: prepare donor and equipment, monitor and respond to alarms, disconnect donors post-procedure, document incidents via PDA, and ensure workflow and safety standards are met. Requirements: high school diploma or equivalent; minimum 3 months' experience, preferably in healthcare or related fields; basic math skills. Preferred skills include bilingual abilities and cross-training. High-Value: focus onpheresis procedures in a clinical or blood donation setting, emphasizing donor safety, data accuracy, and regulatory compliance; familiarity with HIPAA or equivalent confidentiality standards. Work setup and travel details are not specified.