Customer Service - Donor Support Technician

Role: Donor Processing Technician in apheresis center, responsible for preparing donors, equipment, and ensuring smooth pheresis procedures. Key responsibilities include monitoring donor and machine during pheresis, responding to alarms, recording process data electronically, and maintaining a safe, clean work environment. The technician must ensure compliance with safety protocols, health regulations, and confidentiality standards. Qualifications: High school diploma or equivalent; minimum 3 months' experience, preferably in healthcare or related fields; basic math skills. Preferred skills include bilingual ability, cross-training in other areas, and familiarity with health safety policies. High-value specifics include working within hyper immune programs (if applicable), adherence to SOPs, and use of digital tools for data management. The role emphasizes safety, accuracy, and efficient process management, supporting the collection of plasma or other blood components via apheresis. Work setup or travel details are not specified.