Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring donors and equipment during the pheresis process. Core responsibilities include setting up autopheresis machines, supervising donor procedures, responding to alarms, recording data via PDA, and ensuring compliance with SOPs, HSE, and OSHA policies. Maintains a clean work environment, manages supplies, and upholds confidentiality. May be cross-trained and bilingual as needed. Qualifications: High school diploma or equivalent; minimum 3 months’ experience, preferably in healthcare or related fields; ability to perform basic math. High-value specifics: Focus on donor management within hyperimmune programs, adherence to safety and regulatory standards, with potential involvement in specialized immunoglobulin collection. Work setup and travel requirements are not specified.