Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing donors, equipment, and monitoring the pheresis process to ensure safety and efficiency. Responsibilities include setting up and disinfecting the autopheresis machine, responding to alarms, disconnecting donors post-procedure, documenting incidents and donor data in electronic systems, and maintaining a clean, compliant work environment. The role requires alertness to donor reactions, adherence to safety protocols, and potential cross-training in other areas. Qualifications: high school diploma or equivalent; at least three months’ experience preferably in healthcare or related settings; basic math skills. Preferred skills may include bilingual abilities depending on organizational needs. High-Value: focus on pheresis procedures within a biopharma setting, supporting hyperimmune programs if applicable. The position emphasizes compliance with health, safety, and environmental policies, confidentiality, and accurate record-keeping. Work setup details and travel considerations are not specified.