Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing donors, equipment, and monitoring the pheresis process in a blood/plasma collection setting. Responsibilities include equipment setup, donor monitoring during procedure, recording incidents and donor data using PDA, ensuring safety protocols, maintaining a clean work environment, and ensuring compliance with SOPs and safety policies. Qualifications: High school diploma or equivalent; at least three months’ experience, preferably in a healthcare or medical environment; basic math skills. High-value specifics: blood/plasma pheresis procedures, donor management, adherence to HSE and OSHA policies, data recording in electronic systems. Collaboration involves communicating with group leaders or supervisors regarding donor flow and process issues. Work setup: position may require cross-training and bilingual skills; pay range at hire: $16.61–$19.65/hour, with pay determined by experience and qualifications.