Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring donor procedures, operating and troubleshooting autopheresis machines, and ensuring donor safety during the pheresis process. Core responsibilities include preparing equipment, monitoring donors, responding to alarms, documenting incidents and donor data accurately in electronic systems, and maintaining a compliant, safe, and efficient work environment. The technician must be vigilant for donor reactions and adhere to all health, safety, and confidentiality protocols. Qualifications: High school diploma or equivalent; at least three months of relevant work experience, preferably in healthcare or medical environments; basic math skills. Preferred skills may include bilingual capabilities and cross-training in other center functions. High-value specifics involve handling donors in hyperimmune programs, working within a regulated environment adhering to SOPs, HSE, OSHA policies, and utilizing PDA technology for data recording and equipment linking. The role may require cross-training and flexibility in duties to meet operational needs. The job details do not specify work setup or travel requirements.