Customer Service - Donor Support Technician

Role: Apheresis Technician responsible for preparing and monitoring the donor, equipment, and process during pheresis procedures. Primary objectives include ensuring donor safety, maintaining equipment functionality, accurately recording data, and adhering to safety protocols. Responsibilities encompass equipment setup, process monitoring, responding to alarms, disconnecting donors post-procedure, and documenting incidents via PDA. The role requires maintaining a clean work environment, supporting hyperimmune program policies if applicable, and ensuring confidentiality of sensitive information. Collaboration with supervisory staff and cross-training in other areas may be part of the scope. Qualifications: High school diploma or equivalent; minimum three months' experience, preferably in healthcare or medical environments; basic math skills. Preferred skills include bilingual capabilities and familiarity with health safety standards. High-Value: Focus on blood donor pheresis processes in a healthcare setting, emphasizing safety, data accuracy, equipment management, and compliance with HSE/OSHA policies. Work setup details or travel requirements are not specified.