Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring the donor, equipment, and process during pheresis procedures. Objectives include ensuring donor safety, accurate data recording, and maintaining a compliant, safe environment. Responsibilities encompass equipment setup, process monitoring, responding to alarms, recording incidents via PDA, managing donor flow, and ensuring documentation accuracy per SOPs. Additional duties involve maintaining cleanliness, safety compliance, confidentiality, and possibly cross-training in other areas. Qualifications: High school diploma or equivalent; at least three months' experience, preferably in medical or health settings; basic math skills. Preferred skills include bilingual ability and knowledge of hyper immune programs if applicable. High-value specifics: role supports biopharma donor programs, likely involving plasma or blood collection for therapeutic uses; adherence to HSE and OSHA policies; may involve working in regulated environments with focus on safety, data integrity, and donor management.