Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring the donor and equipment during the pheresis process in a biopharma or healthcare setting. Objectives include ensuring donor safety, process accuracy, and compliance with SOPs. Responsibilities encompass equipment setup, real-time process monitoring, managing alarms, documentations, and maintaining a clean work environment. The technician records incidents and donor data via PDA, communicates process issues to supervisors, and adheres to safety and confidentiality policies. Qualifications include a high school diploma or equivalent, with at least three months of experience preferred, ideally within a medical or healthcare environment. Basic math skills are required. High-value specifics: role supports hyperimmune programs, involves handling blood components or biologic materials, and emphasizes compliance with HSE/OSHA standards. The position may require bilingual skills and cross-training, with local variations in qualifications. Location and travel details are not specified.