Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing equipment and donors for pheresis procedures, monitoring processes, and ensuring data accuracy. Responsibilities include setup, real-time monitoring, responding to alarms, disconnecting donors, maintaining safety and cleanliness, and documenting incidents in electronic systems. The role involves adhering to safety protocols, maintaining confidentiality, and supporting operational needs, with potential cross-training in other areas. Qualifications: High school diploma or equivalent, with at least 3 months of experience, preferably in a medical or healthcare setting. Basic math skills required. Preferred skills may include bilingual abilities depending on organizational needs. High-value specifics include supporting hyperimmune programs (if applicable), following HSE and OSHA policies, and working within a regulated biopharma environment. The role emphasizes compliance with SOPs, data integrity, and safety standards. Location and travel details are not specified.