Customer Service - Donor Support Technician

Role: Donor Center Technician responsible for preparing and monitoring donors and equipment during the pheresis process. Objectives include ensuring donor safety, process accuracy, and compliance with SOPs. Responsibilities: prepare donors, equipment, and supplies; monitor and respond to alarms and donor reactions; accurately record data in electronic systems; maintain a clean work environment; ensure safety protocols; potentially cross-train in other roles and support hyperimmune programs if applicable. Requirements: high school diploma or equivalent; at least 3 months’ experience in medical or healthcare settings or comparable education; basic math skills; familiarity with health safety and confidentiality policies. Preferred: bilingual skills may be advantageous. High-value specifics: involves aseptic technique, equipment management, and data recording in a biologics or blood collection context; adherence to HSE and OSHA standards. Work setup and location specifics not indicated.