Customer Service-Donor Support Technician

Role: Pheresis Technician responsible for preparing, monitoring, and completing the donor pheresis process in a biopharma or blood center setting. Main objectives include ensuring donor safety, maintaining equipment, accurately recording procedures and incidents, and adhering to safety and confidentiality protocols. Responsibilities encompass equipment setup, donor monitoring, responding to alarms, disconnecting donors post-procedure, documenting data via PDA and electronic systems, and supporting hyperimmune programs if applicable. Qualifications: High school diploma or equivalent, with at least three months’ experience in a medical or healthcare environment or relevant education. Skills include basic math and attention to safety, confidentiality, and process documentation. High-value specifics: experience in blood or therapeutic apheresis, adherence to HSE and OSHA policies, and potential bilingual requirements. Work setup: likely on-site with cross-training opportunities; specific travel expectations are not detailed.