Customer Service - Donor Support Technician

Role: Support pheresis procedures by preparing equipment, monitoring donors, and ensuring process safety. Responsibilities: set up and disassemble autopheresis machines, monitor donors during procedures, respond to alarms, record incidents and donor data accurately using PDA, maintain a clean work environment, and follow safety protocols. Qualifications: high school diploma or equivalent; minimum 3 months’ experience, preferably in medical or health settings; basic math skills; ability to follow written and oral instructions; physical capability for standing, lifting up to 25 pounds, and working in a fast-paced, potentially hazardous environment. HighValue: biological donation processing, pheresis procedures, donor safety, electronic data recording, compliance with HSE/OSHA policies, manual dexterity, and working extended hours. WorkSetup: on-site with potential overtime; safety equipment required.