Customer Service - Donor Support Technician

Role: Donor Processing Technician in apheresis, responsible for preparing donors, equipment, and monitoring the pheresis process to ensure safety and compliance. Responsibilities: set up and disassemble the autopheresis machine, monitor donors for reactions, respond to alarms, record incident data in electronic systems, and ensure proper documentation and environment maintenance. Requirements: high school diploma or equivalent; at least 3 months' experience in medical or health-related settings or comparable education; basic math skills. Preferred: bilingual skills, cross-training in other areas, familiarity with SOPs and safety protocols. High-Value: focus onpheresis procedures in a biopharma setting, emphasizing blood component collection, adherence to HSE and OSHA policies, and data accuracy. Collaboration: work under supervision, possibly with medical staff, ensuring donor safety and process integrity. WorkSetup: not specified; likely on-site due to equipment handling and donor interaction.