Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring the donor, equipment, and process during pheresis procedures. Objectives include ensuring donor safety, machine operation, accurate data recording, and compliance with SOPs and safety policies. Core responsibilities encompass donor setup, process monitoring, responding to alarms, disconnecting donors post-procedure, and maintaining documentation via PDA, including incident and adverse event reporting. Qualifications: High school diploma or equivalent; minimum three months’ experience, preferably in healthcare or related fields; basic math skills. Preferred: Bilingual skills and cross-training to support operational needs. High-value specifics: Role supports hyper immune programs, involves working with apheresis equipment, and emphasizes safety, confidentiality, and regulatory compliance. Work setup may vary; some roles may require flexibility or cross-training.