Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring donor procedures, ensuring safety, accuracy, and compliance. Responsibilities: set up donor areas and equipment, monitor pheresis process, respond to alarms, disconnect donors post-procedure, record incidents and donor data via PDA, maintain environment and supplies, and adhere to safety and confidentiality protocols. Qualifications: high school diploma or equivalent; at least 3 months’ experience, preferably in medical or health environments; basic math skills. Preferred skills: bilingual abilities may be required. High-Value: involves donor pheresis procedures, documentation, safety compliance, and potentially supporting hyperimmune programs, with a focus on process integrity and donor safety.