Customer Service - Donor Support Technician

Role: Supportpheresis operations by preparing equipment, monitoring donors, and ensuring process safety and accuracy. Responsibilities: set up and operate autopheresis machines, monitor donor reactions, respond to alarms, disconnect donors post-procedure, document incidents and process details using PDA, maintain equipment and work environment. Qualifications: high school diploma; minimum 3 months' experience, preferably in healthcare; basic math skills. Skills: ability to follow SOPs, observe safety protocols, and record data accurately; physical ability to stand, walk, lift up to 25 lbs, and perform manual tasks; flexibility to work extended hours and support center needs. High-Value:pheresis procedures, donor monitoring, equipment setup, process documentation, safety compliance, possibly in hyperimmune programs. WorkSetup: environment involves exposure to chemicals, blood-borne pathogens, and requires PPE; physical demands include repetitive standing, walking, and lifting.