Customer Service - Donor Support Technician

Role: Pheresis Technician responsible for preparing and monitoring donor procedures, ensuring equipment readiness, and maintaining safety and compliance during the pheresis process. Core responsibilities include equipment setup, donor monitoring, responding to alarms, accurate data recording in electronic systems, and maintaining a clean work environment. Additional duties may involve cross-training and assisting in other areas as needed. Qualifications: High school diploma or equivalent, with at least three months of experience, preferably in a medical or health-related setting; basic math skills required. High-value specifics: Experience in apheresis procedures, adherence to HSE and OSHA policies, familiarity with electronic donor management systems, and bilingual skills if necessary. The role emphasizes safety, confidentiality, and process integrity, supporting hyperimmune programs if applicable.