Customer Service Advisor
Bio-Techne
19 days ago
Remote friendly (Minneapolis, MN)
United States
Operations
Position Summary
Primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and activities that support customer needs.
Essential Functions
- Enter orders into company ERPs (MAS/AX), accurately and efficiently.
- Serve as primary point-of-contact to customers post-sale for non-technical order questions; follow through or escalate as appropriate.
- Maintain customer relationships through knowledgeable communication and proactive issue resolution; manage the order cycle to ensure satisfaction.
- Handle moderate-complexity issues impacting company image, sales, and costs.
- Provide non-technical product and pricing information via phone, email, or other channels.
- Connect callers to appropriate departments.
- Create/document service complaints in Salesforce; complete Credit/Rebill or Credit/Reship RMAs in Sage ERP MAS 200/Microsoft AX as needed; determine/document root cause.
- Follow company safety policies and practices.
Education and Experience
- College degree in Business, Sciences, Sales, Marketing or related field, or equivalent work experience.
- Excellent verbal and written communication; strong collaboration.
- Analytical skills to proactively problem-solve and define root causes.
- ERP/CRM knowledge; experience with MAS, Microsoft AX, and Salesforce.com desired.
- Working knowledge of Microsoft Teams, Outlook, Word, and Excel; typing/computer entry skills.
Knowledge, Skills, and Abilities
- Customer service and problem-solving; accurate, detailed product information.
- Proactive issue anticipation and resolution; independent execution; planning/organization and multitasking.
- Professional communication; attention to detail; ability to work independently and with a team.
- Resolve interpersonal challenges in changing, multi-person environments.
- Knowledge of Microsoft Outlook, Word, Excel; knowledge of Microsoft AX or similar enterprise ordering systems.
Benefits (if applicable; listed in posting)
- Competitive insurance benefits (medical, dental, vision, life, short-term disability, long-term disability, pet, legal/ID shield) and financial programs (401k, ESPP, HSA, FSA, Dependent Care FSA).
Primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and activities that support customer needs.
Essential Functions
- Enter orders into company ERPs (MAS/AX), accurately and efficiently.
- Serve as primary point-of-contact to customers post-sale for non-technical order questions; follow through or escalate as appropriate.
- Maintain customer relationships through knowledgeable communication and proactive issue resolution; manage the order cycle to ensure satisfaction.
- Handle moderate-complexity issues impacting company image, sales, and costs.
- Provide non-technical product and pricing information via phone, email, or other channels.
- Connect callers to appropriate departments.
- Create/document service complaints in Salesforce; complete Credit/Rebill or Credit/Reship RMAs in Sage ERP MAS 200/Microsoft AX as needed; determine/document root cause.
- Follow company safety policies and practices.
Education and Experience
- College degree in Business, Sciences, Sales, Marketing or related field, or equivalent work experience.
- Excellent verbal and written communication; strong collaboration.
- Analytical skills to proactively problem-solve and define root causes.
- ERP/CRM knowledge; experience with MAS, Microsoft AX, and Salesforce.com desired.
- Working knowledge of Microsoft Teams, Outlook, Word, and Excel; typing/computer entry skills.
Knowledge, Skills, and Abilities
- Customer service and problem-solving; accurate, detailed product information.
- Proactive issue anticipation and resolution; independent execution; planning/organization and multitasking.
- Professional communication; attention to detail; ability to work independently and with a team.
- Resolve interpersonal challenges in changing, multi-person environments.
- Knowledge of Microsoft Outlook, Word, Excel; knowledge of Microsoft AX or similar enterprise ordering systems.
Benefits (if applicable; listed in posting)
- Competitive insurance benefits (medical, dental, vision, life, short-term disability, long-term disability, pet, legal/ID shield) and financial programs (401k, ESPP, HSA, FSA, Dependent Care FSA).