Customer Master Data Management Senior Manager
Vertex Pharmaceuticals
June 24, 2026
Remote friendly (Boston, MA)
United States
IT
Key Duties And Responsibilities:
- Support the overall global customer mastering program.
- In partnership with IT and other stakeholders, support the commercial data governance process, including data cataloguing efforts (Collibra).
- Work with a team of data stewards to execute data change requests and other data quality initiatives.
- Support integrations with CRM systems and other internal systems that depend on customer MDM; act as data product owner for healthcare entity data within Vertex’s CRM systems.
- Facilitate load of HCO/HCP data into MDM and downstream systems including CRM.
- Work with Vertex Data, Technology, and Engineering (DTE) to execute technology initiatives.
- Coordinate vendor organizations that support MDM and CRM.
- Train internal teams on MDM-related processes and procedures.
Knowledge And Skills:
- Bachelor’s Degree (required).
- Typically 5+ years direct pharmaceutical data experience: sourcing, integration, analysis, and reporting.
- Extensive MDM process knowledge; experience implementing/managing Informatica MDM or other MDM (on-prem/cloud).
- Effective cross-functional communication; comfortable with data, databases, and systems.
- Familiarity with CRM (Veeva/Salesforce), Oracle/Snowflake, SQL; project planning; agile; tools like JIRA and ServiceNow; performance metrics/reporting.
- Experience with data governance, data stewardship, and managing data vendors.
- Understanding of legal/regulatory requirements for PHI/PII and compliance data (HIPAA, GDPR, HITECH, Sunshine Act, etc.).
- Ability to clarify vague problems, solve pragmatically, and deliver service.
Education And Experience:
- Bachelor’s degree required.
- Typically 4–6 years relevant experience in life sciences/healthcare with pharmaceutical data (sourcing, integration, analysis, reporting).
Flex Designation:
- Hybrid-Eligible or On-Site Eligible (Hybrid: remote up to 2 days/week; On-Site: five days/week on-site with ad hoc flexibility).
- Support the overall global customer mastering program.
- In partnership with IT and other stakeholders, support the commercial data governance process, including data cataloguing efforts (Collibra).
- Work with a team of data stewards to execute data change requests and other data quality initiatives.
- Support integrations with CRM systems and other internal systems that depend on customer MDM; act as data product owner for healthcare entity data within Vertex’s CRM systems.
- Facilitate load of HCO/HCP data into MDM and downstream systems including CRM.
- Work with Vertex Data, Technology, and Engineering (DTE) to execute technology initiatives.
- Coordinate vendor organizations that support MDM and CRM.
- Train internal teams on MDM-related processes and procedures.
Knowledge And Skills:
- Bachelor’s Degree (required).
- Typically 5+ years direct pharmaceutical data experience: sourcing, integration, analysis, and reporting.
- Extensive MDM process knowledge; experience implementing/managing Informatica MDM or other MDM (on-prem/cloud).
- Effective cross-functional communication; comfortable with data, databases, and systems.
- Familiarity with CRM (Veeva/Salesforce), Oracle/Snowflake, SQL; project planning; agile; tools like JIRA and ServiceNow; performance metrics/reporting.
- Experience with data governance, data stewardship, and managing data vendors.
- Understanding of legal/regulatory requirements for PHI/PII and compliance data (HIPAA, GDPR, HITECH, Sunshine Act, etc.).
- Ability to clarify vague problems, solve pragmatically, and deliver service.
Education And Experience:
- Bachelor’s degree required.
- Typically 4–6 years relevant experience in life sciences/healthcare with pharmaceutical data (sourcing, integration, analysis, reporting).
Flex Designation:
- Hybrid-Eligible or On-Site Eligible (Hybrid: remote up to 2 days/week; On-Site: five days/week on-site with ad hoc flexibility).