Customer Experience Executive - OR & WA

Role: Customer Experience Executive supporting key FMI accounts, serving as primary liaison across testing phases to ensure exceptional operational and customer service delivery. Responsibilities: educate clients on FMI’s product portfolio, collaborate cross-functionally to improve account services, identify and resolve operational delays, strategize process improvements, monitor client activity, gather feedback, and manage stakeholder relationships. Extensive travel (up to 60%) within the territory and to company meetings is required. Qualifications: Bachelor's degree or equivalent, 4+ years in biotech, healthcare, or related customer service roles; experience with CRM systems, Salesforce, data/trend analysis, and remote team management preferred. High-value: supporting biotech/healthcare accounts, familiarity with patient data privacy (HIPAA), and experience in account management and process optimization. Work setup: primarily remote within the territory, with significant travel.