Customer Experience Executive - Baltimore, Northern Virginia & Washington, DC

Role: Customer Experience Executive supporting FMI’s key accounts within biotech and healthcare sectors, focusing on operational excellence and customer satisfaction across FMI’s product portfolio and services. Responsibilities: serve as primary contact for clients pre-, peri-, and post-testing; collaborate internally to customize solutions, improve account services, and resolve operational issues; monitor client activity and feedback to refine service delivery; manage stakeholder relationships, including hospitals, labs, and patients; and travel up to 60% within assigned territory. Requirements: Bachelor’s degree or relevant experience; 4+ years in customer service supporting biotech, healthcare, or sales, with proficiency in CRM and Salesforce; strong communication, problem-solving, and analytical skills; ability to manage multiple initiatives independently; knowledge of HIPAA and data privacy. Preferred: 5+ years of related experience, data analysis skills, remote team experience, proficiency in Microsoft Office, and experience in account management trend analysis. HighValue: supporting biotech and healthcare accounts, extensive client interaction, cross-functional collaboration, and travel. Work setup: primarily remote with significant travel.