Customer Experience Director- Mid Atlantic

Role: Customer Experience Director overseeing product availability, logistics, and customer relationships for radiopharmaceuticals across a specified region, primarily in the mid-Atlantic. Responsibilities: coordinate daily dose supply, manage logistics for non-manufactured locally products, collaborate with cross-functional teams (Market Access, Medical, Sales, Supply Chain) to optimize availability, troubleshoot issues, and improve customer experience; develop performance metrics and implement corrective actions. Requirements: Bachelor's in medical or business field; 10+ years in biotech, pharma, or medical device industries; 1-2 years in radiopharmaceutical customer management; strong organizational, logistics, and relationship skills; knowledge of regulatory standards and PET imaging. Preferred: clinical/technical PET/CT expertise, team leadership, and regional residency. High-Value: radiopharmaceuticals, PET/CT, logistics, customer retention, cross-functional collaboration, experience managing complex supply chains, regional travel. Work Setup: remote, with regional focus; flexibility for after-hours and cross-time-zone engagement.