Customer Experience Director- Mid Atlantic

Role: The Customer Experience Director oversees product availability and logistics for Lantheus radiopharmaceuticals across a specified region, ensuring optimal distribution, supply chain efficiency, and customer satisfaction. Responsibilities include managing daily dose logistics from manufacturing facilities to customers, coordinating internal and external stakeholder communication, tracking performance metrics, and implementing process improvements. The role involves proactive issue resolution, escalation management, and optimizing customer interactions to strengthen relationships and brand loyalty. The incumbent collaborates with cross-functional teams such as Market Access, Medical, Supply Chain, and Logistics, and acts as a key point of contact for product distribution, including non-local manufacturing. Requirements: Bachelor's degree in medical or business fields; 10+ years’ experience in biotech, pharma, medical devices, or nuclear medicine, with 1-2 years in radiopharmaceutical customer management; strong logistics acumen, experience in PET imaging or radiopharmacy preferred; ability to influence cross-functionally without direct authority; knowledge of regulatory standards (DMV, DOT); and excellent communication skills. Preferred: experience leading teams, clinical/technical PET/CT imaging knowledge, and residence in the Mid-Atlantic Region. High-Value: Focus on PET radiopharmaceutical logistics, customer relationship management, and cross-functional stakeholder engagement within a regulated, high-precision environment. Work setup may require after-hours work and travel. Report: to the Senior Director of Customer Experience.