Customer Experience Director- Mid Atlantic

Role: The Customer Experience Director oversees product availability, logistics, and customer relationships for radiopharmaceuticals across a specified region, ensuring optimal distribution and patient access. Responsibilities include managing daily dose supply, coordinating logistics with manufacturing facilities and logistics partners, monitoring performance metrics, and acting as the key liaison among internal teams and customers to resolve issues and enhance the customer experience. The role involves cross-functional collaboration with Market Access, Medical, Sales, and Supply Chain teams, and requires proactive communication and problem-solving to address delivery variations and logistic challenges. Requirements: Bachelor's degree in medical or business fields; 10+ years of experience in biotech, pharma, or nuclear medicine, with 1-2 years in customer relationship management within radiopharmaceuticals; strong organizational, logistics, and communication skills; understanding of PET imaging, radiopharmacy operations, and regulatory compliance. Preferred: Experience leading teams, clinical/technical knowledge of PET/CT imaging, and residence within the Mid-Atlantic region. The position reports to the Senior Director of Customer Experience, operates primarily remotely with some travel, and offers a salary range of $172,000-$287,000, plus performance incentives and comprehensive benefits.