Customer Experience Director- Mid Atlantic

Role: Customer Experience Director overseeing PET radiopharmaceutical supply and logistics across a defined region, ensuring product availability, and enhancing customer experience. Responsibilities: manage daily dose logistics from manufacturing to customers, coordinate cross-functional teams including Market Access, Medical, and Logistics, monitor performance metrics, resolve logistical and customer service issues, and optimize supply chain processes. Requirements: Bachelor's degree in medical or business field; 10+ years in biotech, pharma, or nuclear medicine industry; 1-2 years in radiopharmaceutical customer relationship management; strong organizational, communication, and cross-functional influence skills; knowledge of regulatory requirements. Preferred: experience leading teams; clinical/technical PET/CT knowledge; familiarity with radiopharmacy operations; residence in Mid-Atlantic region. High-Value: radiopharmaceutical logistics, PET imaging, customer retention in a competitive market, cross-functional collaboration, experience with high-value logistics management, influence without authority. Work setup: likely hybrid, with potential after-hours and weekend work; reporting to Senior Director of Customer Experience.