Customer Experience Director- Mid Atlantic

Role: The Customer Experience Director oversees product availability, logistics, and customer relationships across a designated region for Lantheus's radiopharmaceutical portfolio. Responsibilities include coordinating daily dose supply, managing logistics for products without local manufacturing, optimizing distribution from PET facilities, and enhancing the end-to-end customer experience through internal and external stakeholder engagement. The role involves creating performance metrics, resolving logistical and customer issues, and supporting launch readiness for new products. Requirements: Bachelor’s degree in medical or business field; 10+ years in biotech, pharma, medical devices, or nuclear medicine, with 1-2 years in radiopharmaceutical customer management; strong logistics and supply chain acumen; ability to influence cross-functionally without direct authority; understanding of PET/CT imaging and radiopharmacy logistics is advantageous. Preferred: leadership experience, clinical/technical PET knowledge, residence in the Mid-Atlantic region. High-Value: radiopharmaceuticals, PET imaging, logistics management, cross-functional stakeholder engagement, customer relationship expertise, regional logistics oversight, and experience in regulated environments. Work setup: Not specified; travel required as needed.