Customer Experience Director- Mid Atlantic

Role: Customer Experience Director overseeing product availability, logistics, and customer relationships across markets for radiopharmaceuticals in oncology, neurology, and cardiology. Objectives: ensure timely dose supply, optimize distribution from PET Manufacturing Facilities, and enhance customer satisfaction. Responsibilities: manage daily logistics, coordinate with manufacturing, logistics, and sales teams; track and report performance metrics; handle customer escalations; and develop process improvements. Requirements: Bachelor's in medical or business field; 10+ years in biotech, pharma, or nuclear medicine; 1-2 years customer relationship management in radiopharmaceuticals; strong organizational, problem-solving, and cross-functional influence skills; knowledge of PET imaging and radiopharmacy logistics. Preferred: clinical/technical PET/CT knowledge; leadership experience; residence in Mid-Atlantic region. High-Value: radiopharmaceuticals, PET imaging, logistics & supply chain, customer relationship management, cross-functional collaboration, regulatory awareness. Work Setup: based in Mid-Atlantic, requiring flexibility for after-hours and regional travel.