Customer Experience Assoc

Role: Customer Experience Associate supporting Natera's genetic testing services, primarily engaging with healthcare professionals, patients, and lab personnel to facilitate test processing, communication, and account management. Responsibilities: handle sample information collection, provide test status updates, support scheduling and technical inquiries, process account requests, manage customer complaints, ensure HIPAA compliance, and document interactions. Qualifications: high school diploma required; 2+ years customer service experience; proficiency in Microsoft Office, Google Suite; strong communication and organizational skills; multi-lingual skills preferred. High-Value: experience with genetic testing, sample handling, lab operations, and familiarity with platforms like Salesforce, LIMS, or telephony systems are advantageous. Remote work setup within the USA, with a pay range of $18–$20.75 USD.