Customer Experience Assoc

Role: Customer Experience Associate supporting Natera’s genetic testing services, focusing on customer interactions across medical professionals, patients, and lab personnel. Responsibilities: manage sample processing data, communicate test statuses, support scheduling mobile phlebotomy, assist with technical issues, process account requests, and handle inquiries or complaints with adherence to HIPAA and privacy policies. Qualifications: High School diploma required; 2+ years customer service experience; bilingual skills preferred; familiarity with customer service principles, Microsoft Office, Google Suite, and CRM platforms like Salesforce. High-Value: role involves handling PHI, working within genetic testing operations, supporting tests related to oncology, women’s health, or organ health; remote work in the USA, with a pay range of $19–$22/hr. Collaboration: works closely with internal teams, external customers, and genetic counseling staff. Work setup: remote; no specified travel. This position emphasizes technical support, customer care, and knowledge of genetic testing workflows, ensuring regulatory compliance and data security.