Customer Excellence Director, Intercontinental

Responsibilities

• Develop and integrate strategies across Commercial Operations to review/improve business and strategic planning processes in order to improve general business performance.
• Lead key cross functional projects and liaise cross-functionally in order to identify opportunities and projects that deliver increased efficiency, product sales, productivity and/or value to customers.
• Assess performance against business KPIs, drive effective sales incentive models, train sales force and other appropriate in-field/office based roles on concepts, processes, methodology, and benefits of state of the art and innovative systems (i.e. SFE, CRM, No Limits, etc.) to continuously improve performance.
• Drive primary/secondary market research efforts in order to support Commercial Operations teams to achieve higher marketing and sales impact.
• Review and critically evaluate Brand Planning process in order to improve business impact of brand strategy and tactics; plan and coordinate timelines/date commitments for LRP, NNLRP, S&OP, etc.
• Develop, lead and coach direct reports
• As member of the Affiliate Management Team role model AbbVie WWW behavior.
• Lead Future Fit implementation in order to achieve excellence.

Qualifications

• Required: Bachelor’s degree or equivalent
• Required: Relevant experience with proven track record of success in senior sales, customer and/or business excellence/SFE and project management roles
• Required: Ability to clearly communicate strategy into implementation tactics
• Required: Ability to analyze data to leverage market insight from internal and external sources into powerful insights.
• Required: Proven track record of successful leadership, management and coaching of teams and individuals, and in having developed talent and performance managed low performers.
• Required: Solid knowledge of the broader healthcare environment and knowledge of commercial aspects.
• Required: Solid knowledge on finance principles, CRM, and Sales Force Excellence tools and systems.
• Required: English language proficiency verbally and in writing (for all non-English speaking countries)
• Preferred: Experience in ETMS tools.
• Preferred: Proven track record of having achieved extraordinary business results and of having successfully managed significant change.

Education

• Bachelor’s degree or equivalent

Additional Requirements

• Significant Work Activities - Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)