Customer Engagement Liaison, US Kidney - Central
Vertex Pharmaceuticals
June 27, 2026
On-site
United States
Marketing
General Summary:
Customer Engagement Liaison (CEL) - East, US Kidney. Responsible for identifying and driving engagement with key nephrology stakeholders (primarily HCPs) through commercial programming (speaker bureaus, advisory boards, congresses, regional insights meetings). Supports IgA nephropathy (IgAN), APOL1-mediated kidney disease (AMKD), and other potential kidney diseases; collects insights to inform marketing/brand strategy. Works cross-functionally with US Marketing, Sales, Market Access, and Medical Affairs.
Key Duties and Responsibilities:
- Develop commercial engagement plans and brand strategy/messaging with cross-functional partners.
- Identify/monitor market trends and treatment-pattern insights; strategize to maximize commercial uptake.
- Build/manage relationships with nephrology stakeholders for speaker bureaus, advisory boards, congresses, and regional meetings.
- Partner with HCPs on speaker bureau execution (attend events, train/evaluate speakers, optimize feedback).
- Lead regional insights meetings; identify/engage key advisors.
- Nominate new members; support advisory boards and strategic councils.
- Plan/execute national and regional conferences for senior-leader HCP engagements.
- Gather and synthesize HCP feedback; deliver actionable customer insights.
- Collaborate with field roles (sales, medical, access, etc.) to optimize engagement and insight generation.
Required Education and Experience:
- Bachelor’s degree.
- Typically 8 years in healthcare/biopharmaceuticals (or equivalent).
- Nephrology experience.
- Experience as a Thought Leader Liaison or Regional Marketing Lead.
- Rare disease/specialty product launch experience.
Required Skills:
- Customer focus and strong HCP engagement knowledge.
- Clinical/technical/scientific aptitude.
- Ability to execute strategic/tactical plans under short timelines.
- Strong verbal/written/presentation skills.
- Self-driven organization/planning; collaborative multi-project management.
Travel Requirements:
- 60–80% domestic travel (some weekends).
- Valid driver’s license.
Pay Range:
- $152,800–$229,200 (eligible for annual bonus and annual equity awards).
Customer Engagement Liaison (CEL) - East, US Kidney. Responsible for identifying and driving engagement with key nephrology stakeholders (primarily HCPs) through commercial programming (speaker bureaus, advisory boards, congresses, regional insights meetings). Supports IgA nephropathy (IgAN), APOL1-mediated kidney disease (AMKD), and other potential kidney diseases; collects insights to inform marketing/brand strategy. Works cross-functionally with US Marketing, Sales, Market Access, and Medical Affairs.
Key Duties and Responsibilities:
- Develop commercial engagement plans and brand strategy/messaging with cross-functional partners.
- Identify/monitor market trends and treatment-pattern insights; strategize to maximize commercial uptake.
- Build/manage relationships with nephrology stakeholders for speaker bureaus, advisory boards, congresses, and regional meetings.
- Partner with HCPs on speaker bureau execution (attend events, train/evaluate speakers, optimize feedback).
- Lead regional insights meetings; identify/engage key advisors.
- Nominate new members; support advisory boards and strategic councils.
- Plan/execute national and regional conferences for senior-leader HCP engagements.
- Gather and synthesize HCP feedback; deliver actionable customer insights.
- Collaborate with field roles (sales, medical, access, etc.) to optimize engagement and insight generation.
Required Education and Experience:
- Bachelor’s degree.
- Typically 8 years in healthcare/biopharmaceuticals (or equivalent).
- Nephrology experience.
- Experience as a Thought Leader Liaison or Regional Marketing Lead.
- Rare disease/specialty product launch experience.
Required Skills:
- Customer focus and strong HCP engagement knowledge.
- Clinical/technical/scientific aptitude.
- Ability to execute strategic/tactical plans under short timelines.
- Strong verbal/written/presentation skills.
- Self-driven organization/planning; collaborative multi-project management.
Travel Requirements:
- 60–80% domestic travel (some weekends).
- Valid driver’s license.
Pay Range:
- $152,800–$229,200 (eligible for annual bonus and annual equity awards).