Customer Care Specialist II – Field Support and Operations

Role: Customer Care Specialist II focused on supporting internal and external customers through the order-to-delivery process in a biotech environment. Responsibilities: manage order validation, coordinate logistics, resolve order and parts issues, support financial transactions, and partner with cross-functional teams including Field Service, Sales, Finance, and Supply Chain to ensure seamless customer experience. Requirements: Bachelor's degree with 2+ years in customer support, experience with enterprise systems (e.g., Salesforce, SAP), strong communication, problem-solving, and organizational skills. HighValue: life sciences or biotech industry experience preferred; familiarity with genomics, instrument delivery, and related operations; supports biopharma workflows involving complex logistics and customer interactions.