Customer Care Specialist II

Role: Customer Care Specialist supporting internal and external customers in a biopharma-related genomics company, focusing on order entry, fulfillment, inquiry resolution, and platform support. Responsibilities: ensure order accuracy, manage shipment schedules, troubleshoot issues, and coordinate cross-functional efforts with teams like Technical Support, Sales, Finance, and Supply Chain to optimize customer experience. Develop and maintain strong customer relationships, utilize CRM systems, and support process improvements. Requirements: Bachelor’s degree, 2+ years in customer support or sales support, strong communication skills, and proficiency with Microsoft Office and CRM/ERP tools (e.g., SAP, SFDC). Preferred: experience in life sciences or biopharma industry. High-Value: role involves supporting genomics sequencing products, with a focus on delivering exceptional service, understanding customer needs, and optimizing order-to-delivery processes. Work setup: based in San Diego, with no specific travel requirements mentioned.