Customer Care Specialist

Role: Customer Service Order Coordinator supporting global distribution and sales at Quanterix. Objectives: manage complex customer orders, ensure accuracy, and facilitate timely delivery. Responsibilities: process orders using ERP (Infor Syteline) and Salesforce, communicate with customers, coordinate with logistics, and maintain compliance with SOPs, SOX, ISO standards. Qualifications: 2-5 years' customer service experience, computer literacy, strong attention to detail, organizational skills, and effective communication. Preferred: Bachelor’s degree, experience with Salesforce and order management. High-Value: remote/hybrid setup, fast-paced environment, supporting biopharma tools and complex order logistics for consumables, capital equipment, and services, especially within a biotech context. Collaboration: work closely with commercial, operations, and logistics teams. Work setup: remote/hybrid; no travel specified.