Customer Care Specialist

Role: Customer Care Specialist responsible for delivering exceptional service to healthcare providers and patients, managing order and case workflows from submission to resolution. Responsibilities include outbound physician outreach, inbound inquiry resolution, collaboration with Sales and internal teams, and customer trend analysis for continuous improvement. Requirements: Bachelor's degree preferred or equivalent experience; 2+ years in healthcare, biotech, or laboratory customer service, with oncology experience preferred. Skills in order management, CRM tools (preferably Salesforce), data analysis, and empathy are essential. High-Value: healthcare/laboratory setting, oncology focus, order and case management, HIPAA and PHI compliance. Work setup: Remote US role, salary range $28-$31/hour, with potential bonuses and incentives.